Generative AI is going to reinvent virtually every customer experience and enable entirely new ones that have only been ...

Optimising the customer experience should be among any business’s top priorities. For customers, the more personalised their ...

In line with the company's commitment to climate action, Iberostar has integrated the use of AI to reduce energy consumption ...

artificial intelligence, and intelligent automation, Atento transforms key processes in customer service. This evolution translates into hyper-personalized experiences, more intuitive interactions ...

At Google Cloud’s Next ‘25 conference, the tech giant will lay out innovations that speak to how brands and agencies can use ...

DHS is planning sweeping workforce cuts across its Management Directorate, with targets including the AI Corps and the CX Directorate.

Zakeke is transforming the e-commerce landscape by using AI to deliver personalized shopping experiences and improve ...