Generative AI is going to reinvent virtually every customer experience and enable entirely new ones that have only been ...

Krishna Raj Raja is at the forefront of this transformation. As the Founder and CEO of SupportLogic, he has built a company ...

Optimising the customer experience should be among any business’s top priorities. For customers, the more personalised their ...

In line with the company's commitment to climate action, Iberostar has integrated the use of AI to reduce energy consumption ...

At Google Cloud’s Next ‘25 conference, the tech giant will lay out innovations that speak to how brands and agencies can use ...

artificial intelligence, and intelligent automation, Atento transforms key processes in customer service. This evolution translates into hyper-personalized experiences, more intuitive interactions ...

Artificial intelligence is quickly becoming more and more part of everyday life. This chapter explores how the public and experts compare in their experiences and views around the use of AI (such as ...

AMAZON Chief Executive Andy Jassy on Thursday justified the company's billions of dollars in outlays for artificial intelligence (AI) development, saying the investment was necessary to remain ...