The overall customer experience is the key aspect that distinguishes a company from its competitors, irrespective of the ...

Deloitte and Salesforce (NYSE:CRM) have recently strengthened their strategic partnership to deliver innovative AI-driven ...

Salesforce Commerce Cloud merchants can now proactively detect, investigate, and resolve critical site issues faster, ultimately protecting revenue and optimizing customer experience.

Salesforce AI. “With Agentforce, they’re able to implement new agentic AI solutions to make meaningful improvements to customer satisfaction while also improving the work experience for their ...