Halifax and Lloyds customers are also told to contact their bank directly to request compensation. They can do so via phone, ...

In some cases, complaining to a company doesn’t resolve the issue. If you’re unhappy or feel you’re getting nowhere, you can contact an ombudsman. Read our guides to find out about the different ...

Rebecca Marsh, who has steered the ship since joining as both CEO and Property Ombudsman five years, has revealed she's ...

MILLIONS of Brits are set for a share of a multi-million pound payout from Mastercard in a landmark legal case. A £200million ...

Simply sign up to the UK property myFT Digest -- delivered directly to your inbox. England’s housing ombudsman has called ... fixed time periods or face legal action from tenants.” ...

We are pleased that the Financial Ombudsman Service (FOS) has improved its performance across some metrics over the last year - for example, closing almost 20% more cases in the first seven months of ...

The banking giant launched a judicial review in April over a decision by the Financial Ombudsman Service regarding ... compensation and obeyed all legal and regulatory obligations.