Don’t be overly emotional. Even if you’re writing a formal letter of complaint, be sure to maintain a neutral and business-like tone and avoid using emotional language such as swear words.

In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted ...

Knowing how to write a formal letter is a very important life skill. Although a lot of our day-to-day written communication is by email, text message or social media, there are many times you will ...

We welcome guest essays that will bring a variety of perspectives and diverse voices — not an echo chamber of the same points of view — to the paper.