Generative AI is going to reinvent virtually every customer experience and enable entirely new ones that have only been ...

Optimising the customer experience should be among any business’s top priorities. For customers, the more personalised their ...

At Google Cloud’s Next ‘25 conference, the tech giant will lay out innovations that speak to how brands and agencies can use ...

artificial intelligence, and intelligent automation, Atento transforms key processes in customer service. This evolution translates into hyper-personalized experiences, more intuitive interactions ...

Artificial intelligence is quickly becoming more and more part of everyday life. This chapter explores how the public and experts compare in their experiences and views around the use of AI (such as ...

AMAZON Chief Executive Andy Jassy on Thursday justified the company's billions of dollars in outlays for artificial intelligence (AI) development, saying the investment was necessary to remain ...

The landscape of debt management is undergoing a significant transformation, moving away from traditional, often intrusive methods towards more sophisticated, empathetic, and efficient strategies.  At ...

NPCI is leveraging Artificial Intelligence and Machine Learning to bolster customer security in digital transactions amidst ...

DHS is planning sweeping workforce cuts across its Management Directorate, with targets including the AI Corps and the CX Directorate.

Zakeke is transforming the e-commerce landscape by using AI to deliver personalized shopping experiences and improve ...