The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

artificial intelligence, and intelligent automation, Atento transforms key processes in customer service. This evolution translates into hyper-personalized experiences, more intuitive interactions ...

DHS is planning sweeping workforce cuts across its Management Directorate, with targets including the AI Corps and the CX Directorate.

Digital retailing company CarNow has launched ReConnect and +AI, two new products for its Dealer Retail Platform designed to ...

NPCI is leveraging Artificial Intelligence and Machine Learning to bolster customer security in digital transactions amidst ...

A deployment with Eika Group, a consortium of 46 local banks in Norway, resulted in a 90% reduction in losses from phishing ...

WHILE attending the Adobe Summit in Las Vegas, I experienced firsthand the energy and innovation that serves as the engine ...

Artificial Intelligence will soon take fast ... Tanner added that FreshAI "improves the customer experience and enables some labor efficiencies in our restaurants." Meanwhile, McDonald's ended ...