Jacksonville International Airport had the highest J.D. Power satisfaction rating among Florida airports followed closely by the Tampa hub.

Traveling can be chaotic; see where Atlanta's airport ranks among North America's top mega airports for customer satisfaction.

Charlotte Douglas International Airport ranks below average for customer satisfaction among mega airports in the United States and Canada, according to a new J.D. Power survey. Why it matters: Charlotte's biggest issue is a problem every airport wants to have — it's seeing a record number of passengers,

The world's busiest airport in Atlanta is one of the lowest large airports when it comes to customer satisfaction, a new report from J.D. Power reveals.

SEA also was near the bottom of the rankings in 2023, which the airport wasn't surprised by given the many ongoing construction projects.

San Diego International Airport has placed near the bottom of the list of large airports in North America based on a customer satisfaction study by J.D. Power.

Despite investments in infrastructure and customer service, Philadelphia International Airport (PHL) continues to poll badly in satisfaction among large airports in the U.S., writes Emma Dooling for Philadelphia Business Journal.